Accessibility Policy

Nurse with elderly woman in wheelchair

Our Qualifications

  • Heart & Hands has provided care for south and central Georgia since 1996. We take pride in the clients and their families that we have served over these 16 years.

  • Heart & Hands is licensed, bonded and insured in all counties in Georgia. We are licensed through the state licensing authority:
  • Private Home Care Provider Unit
    Health Care Section
    Office of Regulatory Services
    2 Peachtree Street, N.W.
    Suite 19.204
    Atlanta, Georgia 30393-3167
    The Tifton office is licensed for all counties in Georgia.

    The Albany office covers 18 counties in Southwest Georgia — Baker, Calhoun, Colquitt, Decatur, Dougherty, Early, Grady, Lee, Miller, Mitchell, Seminole, Terrell, Thomas, Worth, Crisp, Dooley, Randolph, and Sumter.

    The Macon office serves the counties of Baldwin, Bibb, Butts, Bleckley, Crawford, Dodge, Dooley, Emanuel, Glascock, Greene, Hancock, Houston, Jasper, Jefferson, Jenkins, Johnson, Jones, Laurens, Lamar, Macon, Monroe, Montgomery, Morgan, Peach, Pulaski, Putnam, Screven, Taylor, Telfair, Toombs, Treutlen, Twiggs, Upson, Washington, Wheeler, Wilcox and Wilkinson.

  • We are a member of the Georgia Association of Community Care Providers (GACCP) and the National Private Duty Association (NPDA).

  • We take pride that all of our in-home caregivers are extremely understanding, skilled and experienced in caring for the elderly.

  • All services are provided under the supervision of a Registered Nurse who is on call 24 hours a day/7 days a week.

  • We carefully screen our staff with extensive criminal background checks, a motor vehicle record history, drug screenings, diligent reference checks and CNA Registry checks on each applicant to ensure that there has never been an allegation of abuse, neglect, harassment or exploitation.

  • All Personal Care Aides must meet the following qualifications and pre-employment requirements:
    • Caregivers must be 18 years of age or older and a high school diploma or equivalent education is preferred.
    • One year of experience or completion of a Certified Nursing Assistant Program is preferred. If the aide is not certified, then they must pass a competency exam and checklist for private home care aides.
    • All Personal Care Aides are required to complete a TB skin test, drug screen and criminal background check as well as a five year employment history.
    • All Personal Care Aides are required to participate in monthly in-service training programs throughout each year.

  • Our employees receive training in basic CPR and First Aid. Additional training on timely and pertinent healthcare issues is provided at least monthly.